Sample resume for an Information Technology (IT) professional

Chhay Sambo

Address:
#47B St. 199, Sangkat Tumnuptek, Khann Chamkarmon, Phnom Penh, Kingdom Of Cambodia

Mobile:
012 555 555

Email:
support@usofttechnology.com.kh

Website:
http://www.usofttechnology.com.kh/
http://www.usoft.com.kh/

Professional Statement

I am a highly skilled Senior Business Analyst, with 4 years of experience in the FMCG Company working with a number of the World’s leading brands including XYZ, ABC and HIJ. I possess specialised knowledge of eCommerce, CMS, CRM and ERP solutions and have experience across the full system development lifecycle.

Key Strengths

  • Strong communicator both written and oral
  • Excellent problem solving skills
  • Analytical ability and attention to detail
  • Overseas FMCG experience from 2004 to 2007
  • Customer focused and solutions driven

Professional Experience

August 2007 - present, Senior Business Analyst, ABCDE Company
XYZ is a multinational corporation based in London, England with offices across the Globe in Singapore, New York, Paris, Tokyo and Melbourne.

Duties and Responsibilities:
  • Managing the in-house CRM solution implementation in 2006-2007 with a total budget of $7m
  • Managing a team of 10 Junior Business Analysts
  • Involvement in all stages of the project lifecycle to date from the Business Case presentation through to post implementation and support
  • Developing strong relationships with key figures across the organisation both business and technically focused from the Managing Director to Project Managers
  • Working with the Australian operations CIO to develop and implement ABC’s local IT strategy
Achievements:
  • Successful implementation of the CRM solution
  • My team was awarded XYZ Achievers of the Year for our role in the implementation of the CRM solution
  • On track to exceed budgeted cost savings of $1m in the first full year of the CRM solution’s operation

October 2001 – December 2004, Senior Business Analyst, ABC Drinks
ABC is one of the World’s largest beverage makers, headquartered in Los Angeles, with its Asia Pacific head office located in Sydney.

Duties and Responsibilities:
  • Headed an in-house cross functional CRM Solution Implementation Team. The solution was built on J2EE framework.
  • Involved in all stages of the project lifecycle to date from the Business Case development through to post implementation and support
  • Designed and documented business process flows
  • Facilitated pre-implementation workshops with all relevant stakeholders
  • Collaborated with project managers throughout the implementation particularly in the management of deliverables and mitigating risk
  • Liaised between both business and IT functional areas across ABC’s Australian and Asia Pacific operations
Achievements:
  • Successful implementation of the CRM solution
  • Budgeted cost and efficiency targets met for years 1 and 2
  • Awarded ‘Pinnacle’ Award for the implementation

Educational Experience

2008 Master of Business Administration
AA University

2006 Bachelor of Science
AA University

Training

  • Project Management (The Training Institute)
  • Business Analysis (Top Trainers)
  • Acceptance Testing Workshop (Train Worldwide)

Technologies

I am highly proficient in the following technologies:

  • Microsoft (MS) Project
  • MS Sharepoint
  • ASP.NET
  • SQL
  • MS Office

Professional Affiliations

  • Member of the Cambodian IT Organization
  • Member of the Project Management Institute
  • Member of the International Institute of Business Analysis

References

Available upon request.